Privacy Policy – citimart

Privacy Polcy

Welcome to Citimart.com! Citimart LLC and its affiliates (“Citimart,” “we,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy how we collect, use, disclose, and safeguard your information when you visit the Citimart Website located at www.citimarts.com, our mobile applications, and any related services (collectively, the “Service”).

1. Introduction

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

We reserve the right to make changes to this Privacy Policy at any time. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on our website. You are encouraged to periodically review this Privacy Policy to stay informed of updates. Your continued use of the Service after any modifications constitutes your acceptance of those changes.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

2.1 Personal Information

Personal information is data that can be used to identify you individually. We may collect personal information that you voluntarily provide to us when you:

Register for our rewards program
Subscribe to our email newsletter or promotional communications
Contact customer service
Participate in surveys, contests, or promotions
Submit feedback, comments, or questions through our website
Apply for employment

Personal information we collect may include:

Name
Mailing address
Email address
Telephone number
Date of birth
Demographic information
Payment information
Employment information

2.2 Transaction Information

When you make purchases at our stores, we may collect information about your transactions, including:

2.3 Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and how you interact with our Service, including:

IP address
Browser type and version
Operating system
Device type
Pages visited and time spent on pages
Referring website addresses
Clickstream data
Date and time of visits
Cookies and similar tracking technologies

2.4 Information from Third Parties

We may receive information about you from third parties, such as:

2.5 Location Information

With your permission, we may collect location information from your device to:

You can disable location services through your device settings at any time.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

3.1 Provide and Improve Our Services

Process and fulfill purchases and transactions
Manage your rewards program account and benefits
Send you weekly advertisements, digital circulars, and promotional materials
Respond to your inquiries and provide customer support
Process job applications and evaluate candidates
Communicate with you about our Service, products, and special offers

3.2 Personalize Your Experience

Customize content, advertisements, and promotions based on your preferences and shopping history
Provide personalized product recommendations
Send targeted marketing communications that may be of interest to you
Tailor our website and Service to your preferences

3.3 Analyze and Improve

3.4 Protect Our Business and Comply with Legal Obligations

Prevent fraud, theft, and other illegal activities
Protect the security and integrity of our Service and stores
Enforce our Terms and Conditions and other policies
Comply with legal obligations, court orders, and government requests
Resolve disputes and troubleshoot problems
Protect the rights, property, and safety of CITIMART, our customers, and others

3.5 Marketing and Advertising

Send you promotional emails, newsletters, and special offers (you may opt out at any time)
Display advertisements on our website and third-party platforms
Conduct contests, sweepstakes, and other promotions
Measure the effectiveness of our advertising campaigns

4. Cookies and Tracking Technology

4.1 What Are Cookies?

Cookies are small data files placed on your device when you visit a website. Cookies help us recognize your browser and capture certain information about your preferences and usage patterns.

4.2 Types of Cookies We Use

We use the following types of cookies:

Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They enable basic functions like page navigation and access to secure areas of the website.

Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website performance and user experience.

Functionality Cookies: These cookies allow the website to remember choices you make (such as language preferences or region) and provide enhanced, personalized features.

Advertising/Targeting Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They also help limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

4.3 Third-Party Cookies

We may allow third-party service providers to place cookies on our website to help us with analytics, advertising, and other services. These third parties may collect information about your online activities over time and across different websites.

4.4 Managing Cookies

Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this may affect the availability and functionality of our website.

You can manage your cookie preferences through your browser settings. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

4.5 Do Not Track Signals

Some web browsers have a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Our website does not currently respond to “Do Not Track” signals or similar mechanisms.

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

Email marketing and communication services
Website hosting and maintenance
Data analysis and analytics
Payment processing
Advertising and marketing services
Customer service and support
Contest and sweepstakes administration
Background check services for employment applicants

These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to protect your information in accordance with this Privacy Policy.

5.2 Business Partners

We may share information with business partners for marketing and promotional purposes, including:

5.3 Affiliates and Subsidiaries

We may share your information with our parent company, subsidiaries, and affiliated entities for business purposes, including marketing, operations, and analytics.

5.4 Legal Compliance and Protection

We may disclose your information when required by law or in response to:

Legal processes (subpoenas, court orders, or legal claims)
Government or regulatory requests
Requests from law enforcement or other governmental authorities
Protection of our rights, property, or safety, or that of our customers or others
Enforcement of our Terms and Conditions or other agreements
Investigation of fraud, security issues, or illegal activities

5.5 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our website of any such change in ownership or control of your personal information.

5.6 With Your Consent

We may share your information for other purposes with your consent or at your direction.

5.7 Aggregated or De-identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. This information may be shared with third parties for research, marketing, analytics, and other purposes.

6. How Your Privacy Rights and Choices

6.1 Access and Update Your Information

You have the right to access and update your personal information. You may do so by:

6.2 Email Communications

You may opt out of receiving promotional emails from us by:

Please note that even if you opt out of promotional emails, we may still send you non-promotional emails related to your account, transactions, or our ongoing business relationship.

6.3 Text Message Communications

If you have opted in to receive text messages from us, you may opt out at any time by:

Message and data rates may apply. Message frequency varies.

6.4 Cookies and Tracking

You can control cookies through your browser settings. See Section 4.4 for more information about managing cookies.

6.5 Children's Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us with personal information, please contact us at the contact information provided in Section 11.

7. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data in transit and at rest
Secure server infrastructure
Access controls and authentication procedures
Regular security assessments and updates
Employee training on data protection and privacy

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

When we no longer need your personal information, we will securely delete or anonymize it in accordance with applicable laws and regulations.

9. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Citimart. This Privacy Policy applies only to our Service. We are not responsible for the privacy practices of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services before providing them with your personal information. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

10. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Information

If you have any questions about this Privacy Policy or the Service, please contact us by written correspondence to:

Citimart Supermarkets

c/o Citimart LLC

166-13 Northern Boulevard, 2nd Floor

Flushing, New York 11358